Update Origin IP

The Origin IP is the IP Address to which your domain name resolves. If you change hosts, move to a dedicated IP Address, started using a Load Balancer, CloudFlare, or just change your IP address for any reason, CDN will stop functioning and you will encounter a 502 Bad Gateway Error. In this case, you need to update the Origin IP in the NetDNA/MaxCDN/CloudCache Pull Zone configuration to match the new IP.

Update your Origin IP, please login to your account and follow these steps:

  1. Click Manage Zones
  2. Click View Pull Zones
  3. Click Manage next the Pull Zone which Origin IP you need to change
  4. Hit the Settings Tab
  5. Under “Origin Information”, click “Edit”
  6. Put in the new IP address and click update.

If you are unsure on what your website’s IP address is, feel free to contact our support department.

Ip 1
Ip 2