Archive for December, 2011

Edge05 Los Angeles Maintenance

Wednesday, December 28th, 2011

We will be adding RAM to Edge05 in Los Angeles on 12/29/2011 at 12pm PST. This will only briefly affect customers with zones on Edge05. During this 30minute maintenance window, traffic from the affected area will be routed to nearby PoPs.

This is one in a series of upgrades throughout the next few weeks. Please schedule downtime on your internal monitoring systems accordingly, and stay posted as we continue to provide updates.

Regards,

Operations Team

Maintenance – New York

Tuesday, December 13th, 2011

Our upstream provider will be upgrading a backbone router on the New York, NY backbone on 12/16/11. The maintenance window is from 09:00 GMT to 13:00 GMT, with an anticipated outage of 60 minutes. During this time, customers will likely experience higher latency in the New York region, as traffic gets routed to nearby points of presence.

We appreciate your patience during this work and welcome your feedback.

Update: 12/15/2011 12:41pm

Maintenance Notification: Our upstream provider has shortened the maintenance window and moved it forward to 12:00 am – 04:00am EST (local time). The outage is still expected to be 60minutes.

Affected services include: Push Zone FTP

Please initiate a live chat, or email us at [email protected] if you have any questions. We apologize for the late notification and appreciate your patience while the maintenance is completed.

Thank you,

Operations Team

Maintenance – Los Angeles

Tuesday, December 13th, 2011

Our upstream provider will be upgrading an IP core router on the Los Angeles, CA backbone on 12/15/11. The maintenance window is from 09:00 GMT to 13:00 GMT, with an anticipated outage of 45 minutes. During this time, customers will likely experience higher latency in the Los Angeles region, as traffic gets routed to nearby points of presence.

We appreciate your patience during this work and welcome your feedback.

Update: 12/14/2011 3:59pm

Maintenance Notification: Our upstream provider is undergoing maintenance at our Los Angeles datacenter; there is anticipated downtime of 45 minutes on December 15th between the hours of 12:00 am – 5:00 am PST (local time).

Affected services include: Control Panel, API, Helpdesk and Billing system.

Please initiate a live chat if you have any questions. We apologize for the late notification and appreciate your patience while the maintenance is completed.

Thank you,

Operations Team